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Providence Health & Services Exchange E-mail Applications Administrator in Beaverton, Oregon


Providence St. Joseph Health is calling an Exchange E-mail Applications Administrator to sit in any of our office locations in Renton, WA or Portland/Beaverton, OR.

We are seeking an Exchange E-mail Applications Administrator to actively participate in the operations of the PSJH E-mail messaging system ensuring a stable and responsive environment with a target uptime of 24/7/365. Identifies needs and proactively plans for server and application maintenance and updates as specified by vendors and industry standards. Must have good understanding of mail backup systems and upgrades. Must be verse in cloud applications as they pertain to a hybrid O365 environment. Has a good understanding of active directory and group policies. Participates in design related conversations, performs configuration and engineering work, handles Tier 3 and Tier 4 trouble tickets. Proactively reviews system logs and troubleshoots or escalates problems as they arise on their own and provides status. Recommends, proposes and executes solutions to issues that arise. Create, delete, and modify user accounts as reported through service requests in a timely manner. May initiate and perform special projects, including project management, system integration, system implementation, software development, workflow configuration and application configuration. Provides guidance with custom mailbox design. Manage archive mailbox configuration and manage systems. Must be efficient in Exchange resource object management (distribution list, calendar, group mailboxes, etc)

In this position you will have the following responsibilities:

  • Identify needs and participate in medium to large internal project work teams developing project plans and work plans.

  • Perform rotational on-call responsibilities.

  • Diagnose existing and potential issues while monitoring system/application health and participate in root cause analysis. Understands cause and effect.

  • Perform all activities in compliance with established policies and procedures including incident management, change management, communication, documentation, and testing.

  • Collaborate with peers to create and maintain documentation; documenting work flows with the purpose and audience in mind using MS Visio.

  • Troubleshoot system integrity and connectivity issues. Can articulate architecture of technologies, processes, and services supporting connectivity and technical environment. Understand best practices and engages appropriate teams to troubleshoot hardware. Evaluate and monitor the relationship between hardware and components.

  • Perform activities to support the planning, design, implementation, testing, and maintenance of a disaster recovery plan. Perform activities to support design, development, implementation, and maintenance of the operating environments supporting production, testing, certification acceptance, development, training, and project activities.


Required qualifications for this position include:

  • Bachelor's Degree in Computer Science - Information Services - Business Management OR equivalent educ/experience.

  • 3 years of experience in IS working in a healthcare setting or equivalent experience.

  • Experience with PowerShell a must have

  • Experience with application administration with Windows-based systems in an environment where availability is critical.

Preferred qualifications for this position include:

  • MCP - MCSE Or equivalent educ/experience.

  • Experience with Microsoft Office 365 Suite a plus

  • 4 years of experience in Application Administration of Exchange with Healthcare IS experience.

  • Healthcare IS Operations and support.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): Oregon-Portland, Oregon-Beaverton

Req ID: 222190