Job Information

Providence Individual Membership Accounting Member Services Specialist I in Beaverton, Oregon

Description:

Individual Membership Accounting Member Services Specialist I

This position will be remote and may pivot to a hybrid model in 2022 working a combination of in office and remote. We are seeking candidates that are available in commute distance to the office in Beaverton, OR.

We are seeking a Individual Membership Accounting Member Services Specialist I who will work with Direct and Exchange member accounts. On the phone, chat and/or email; pertaining to eligibility, enrollment, premium billing and payment, and delinquency. All while providing excellent customer service.

MAJOR CHALLENGES

  • High phone volumes of work during Open Enrollment (October through January)

  • Develop working relationships with rapidly changing priorities.

  • Fast-paced environment with tight deadlines.

  • Work in a team environment with a wide variety of people in a constructive, professional manner.

Patient Population Served: Not Applicable

In this position you will have the following responsibilities:

Supports individual members while on the phone with their accounts, including member eligibility, enrollment, premium billing, and delinquency, for both Direct and Exchange members.

Provides excellent customer service for all lines of business and all member interactions by providing a full point of service.

Researches, investigates and resolves member issues.

Processes returned mail.

Maintains confidentiality of all information related to members and employees.

Qualifications:

Required qualifications:

  • 1 year Experience working in a customer service call center environment or related.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details — http://www.providenceiscalling.jobs/rewards-benefits

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Inforamtion Management (HIM) Clerk

Location: Oregon-Beaverton

Req ID: 356691